Refund policy

RETURNS
Return of a product is subject to the following:
Contact us within 7 days of receiving the goods via email on info@bedsandpillows.co.za.
The product is not used, washed, damaged or soiled.
The product is in the original packaging with product inserts etc.
The original purchase receipt must be presented.
If no defect is found the client is liable for the cost of cartage back to our offices.
Returned products will be inspected and you will be notified whether a refund is awarded.
Refunds of an order, dispatch or not, will hold a 15% handling fee.
The handling fee will be deducted from any payment received from you by Beds and Pillows.
Refunds will be processed within 10 working days and are subject to bank delays.
In the case of manufacturing defects, the original product must be received by our office before any replacements will be accommodated. We will then investigate and ensure the order is corrected.

NON-RETURNABLE PRODUCTS
Sufficient information would be supplied on the product for you to make your correct decision.
We have no reason to believe you will not be happy with the quality.
We cannot accommodate any return due to reasons of “comfort”.
Due to hygiene reasons, there is a no-return policy on pillows, toppers and duvet inners.
Unfortunately, any items purchased on sale cannot be returned.

MADE TO ORDER GOODS
There is a no return policy on products made to order/spec or non-custom sizes.
Notify us within 48 hours of any defect.
Samples will be made for approval on large orders, prior to production.
Thereafter no returns will be accepted.
We are also available via email, telephone prior to your final purchase.

CANCEL ORDERS
Cancellation must be done within 48 hours from payment, prior to dispatch.
Cancellation of an order, dispatch or not, will hold a 15% handling fee.
This will be deducted from any payment received from you by Beds & Pillows.
Refunds will be processed within 10 working days and are subject to bank delays.
No cancellation on goods on made to order / non-standard / custom made products.

For any query email: info@bedsandpillows.co.za