FAQ

Ordering and General Info

What are your showroom hours if I want to visit?
Our showroom in Eldoraigne, Centurion, is open Monday to Thursday from 8 am to 4 pm, and Friday from 8 am to 2 pm. We are closed on weekends.
Can I shop online at any time?
Yes! Our online store is open 24/7, allowing you to browse and purchase our medical and hospitality products whenever it’s convenient for you.
What types of products do you specialize in?
We provide a wide range of superior quality products, including medical-grade support, examination bed linen, home care products, and hospitality bedding.

Product Specifics

What is a bed wedge used for?
A bed wedge is a triangular foam pillow designed to elevate parts of your body. It is commonly used for post-operative recovery or to manage conditions like acid reflux, snoring, and back pain.
What are the benefits of an "egg box" mattress topper?
Also known as a convoluted topper, it improves airflow and breathability, helping to keep you cool and comfortable while you sleep.
Do you offer products specifically for care facilities?
Yes, we carry durable mattresses like the Wentworth and Augustar, which are specifically designed for the strength and stability required in care and hospitality environments.
What kind of pillow fillings do you have available?
We offer various fillings including Hollow Fibre, Ball Fibre, Micro Fibre, and both standard and Memory Foam chips.

Support and Policies

How can I contact customer support?
You can reach us via email at info@bedsandpillows.co.za or call/WhatsApp us at +27 79 286 6085.
Where can I find your refund and service policies?
Detailed information regarding our Refund Policy and Terms of Service can be found in the "Information" section at the bottom of our homepage.
Do you offer specialized medical linen?
Yes, we provide a full range of medical solutions, including hospital-grade pillows, waterproof PVC mattress covers, and draw sheets.

Shipping and Delivery

Where do you deliver?
We deliver nationwide across South Africa, serving private homes, hospitals, clinics, and hospitality businesses like hotels and guest houses. We have also successfully handled large supply contracts in other African countries.
How long will my delivery take?
Delivery times can vary depending on the item. While standard stock items typically move faster, custom-made furniture or specific medical equipment may have longer lead times. Contact us at info@bedsandpillows.co.za for a specific estimate on your order.
What are the shipping costs?
Shipping fees are calculated at checkout based on your delivery address and the size of the items in your cart.

Returns and Refunds

What is your return policy?
In accordance with the Electronic Communications and Transactions Act (ECTA), you generally have 7 days from the date of delivery to return goods if they are unused, in their original packaging, and in a saleable condition.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on linen products, mattress protectors, or pillows once they have been opened or used. Custom-made items or those manufactured to specific fabric or colour choices are also generally non-returnable.
How do I initiate a return?
Please contact our support team via WhatsApp or email at +27 79 286 6085 to request a return. Returns are subject to pre-approval and may incur a re-stocking fee and transport costs for non-defective items.