Terms of Trade

TERMS OF TRADE

GENERAL

  1. Products are manufactured or imported for Beds and Pillows.
  2. Prices are subject to change without any notice.
  3. Returns & refunds - please see our "other conditions" below.
  4. Certain items are imported - availability will be confirmed on request.
  5. All mattresses & base sets fall within the manufacturer’s warranty.
  6. All goods remain Beds & Pillows property until full payment is received.
  7. Orders will only be processed / delivered or collected once payment reflects on our account.
  8. Client to ensure the quantity, quality, colour & size is correct on orders placed. Your payment of invoice confirms the order is correct.
  9. Beds & Pillows are not liable for any incorrect orders placed.
  10. Lead time will vary according to product.
  11. Notify us if you have specific delivery dates required.
  12. Delivery prices quoted are for Gauteng only and are subject to change without notice.  Contact us for deliveries outside Gauteng.

DISCLAIMER:
Consult your doctor prior to using any product especially support product.
Beds & Pillows are not responsible for the incorrect use of a product.
Keep plastic packaging away from children.

PAYMENT 
100% payment upfront on receipt of invoice, prior to delivery / collection

PAYMENT METHODS
Direct Cash Deposit -email proof to info@bedsandpillows.co.za
Electronic Transfer   -email EFT   to info@bedsandpillows.co.za
Payfast Online payment facility

BEE STATUS
We are EME (Exempt Micro Enterprise) small company status with a verified turnover of less than R5million.

OTHER CONDITIONS 
Orders must be inspected upon receipt thereof.
DEFECTS 
Notify us in writing to info@bedsandpillows.co.za within 7 days of receiving your order. 
We will be in touch regarding arrangements for replacement, subject to all the conditions herein. 
If you feel your order has been short delivered, please first ensure your original order was correctly placed with us and there is nothing on back order.
In most cases we will resolve any issues relating to quality as we are confident in the quality from our suppliers. 
RETURNS
Return of a product is subject to the following:
  • Contact us within 7 days of receiving the goods by email - info@bedsandpillows.co.za.
  • The product is not used, washed, damaged or soiled.
  • The product is in the original packaging with product inserts etc.
  • The original purchase receipt must be presented.
  • If no defect is found the client is liable for the cost of cartage back to our offices.
  • Returned products will be inspected and you will be notified whether a refund is awarded.
In the case of manufacturing defects, the original product must be received by our office before any replacements will be accommodated.  We will then investigate and ensure the order is corrected.
NON-RETURNABLE PRODUCTS
Sufficient information would be supplied on the product for you to make your correct decision. 
We have no reason to believe you will not be happy with the quality.
We cannot accommodate any return due to reasons of “comfort”. 
Due to hygiene reasons, there is a no-return policy on pillows and duvet inners.
Unfortunately, any items purchased on sale cannot be returned.

CUSTOM MADE TO ORDER GOODS
There is a no return policy on products made to spec or non-custom sizes.
Notify us within 48 hours of any defect. 
Samples will be made for approval on large orders, prior to production.
Thereafter no returns will be accepted.
We are also available via email, telephone prior to your final purchase.

CANCEL ORDERS
Cancellation must be done within 48 hours from payment, prior to dispatch.
Cancellation of an order, after dispatch, will hold a 15% handling fee.
This will be deducted from any payment received from you by Beds & Pillows.
Refunds will be processed within 10 working days and are subject to bank delays.
No cancellation on goods on made to order / non-standard / custom made products.
 
For any query email:  info@bedsandpillows.co.za